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Recent reviews

Monica and Steve

Monica and Steve

Rated 1 out of 5 stars

Hello, Wix is absolutely impossible to contact for issues. I have been waiting to hear back from someone to discuss charges on my credit card from Wix that were in error. I have tried to contact Wix directly but I no longer have access to the Wix account and there is no phone number online. I opened a Wix account is for a signs & graphics company 2 years ago. I sold this company in Feb 2024. At that time, the new owners said they would update the credit card info on the account. I didn't think about Wix again until this month, and a lot has happened in the last 14 months for me. On Mar 27, 2025 I saw a charge on my credit card from Wix.com, and I didn't recognize that charge. I knew I hadn't made any purchase with Wix or started a website so I thought it was fraud and immediately cancelled my credit card. I have never submitted a fraud claim through Visa before, but since I did not authorize this charge, I felt this was the appropriate action to take. I looked up Wix and saw that there is no way to contact them unless you log into the account. I received the merchant letter through the CIBC credit card disputes, and that is when I saw that the charge was related to the website renewal. The credit card company said i cant claim fraud as i set up this account 2 years ago. The new owners let me sign in to the Wix account to try to reach someone but i was only able to use the chat bot. I eventually found somewhere to request a refund of the full amount of $590.64 CAD but I received a email the next day saying it was denied. My biggest beef with this company is that there was no warning email sent so the new owners could check that the credit on file had been changed. The charge was made on Mar 22/25 and I filed the dispute on Mar 27/25. The billing period doesnt even start until April 4. This cancelled the Wix account and prompted the new owners of to open a new account. Now the original account was automatically cancelled since i disputed it but no refund or even discussion with a real person to plead my case. Do not use this company as there is no way to contact them with issues or concerns. You took my money with nothing in return!