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3 days ago

If you¡¯re considering Cabinets To Go, read this first. I'm sharing this after months of delays, errors, and unbelievable frustration, all while managing this project for my disabled mother. Shady Business Practices & No Transparency: I¡¯ve been asking for an itemized list of charges and credits for weeks¡ªstill nothing. I¡¯ve received a constant stream of DocuSigns often sent to fix prior mistakes, making it nearly impossible to track what¡¯s been changed or agreed to. Worse, the body of their emails has at times contradicted the DocuSign content they wanted me to sign. SHADY. There is no clear paper trail, no accountability, and no way to verify the financials. Design Errors & Costly Mistakes: Even after professional measurements by them and sending appliance specs multiple times, they still managed to order incorrect cabinets, which had to be reordered, delaying the project further. We had designed the kitchen with a feature we were excited about, but at installation time, we were told it wasn¡¯t possible¡ªeither bait-and-switch or incompetence. Communication is Awful: Expect long gaps in responses, frequent contradictions, and daily follow-ups just to keep things moving. Staff members tell you different things, and nobody seems to know what¡¯s actually happening. I was forced to contact third parties directly to get basic updates. They continue to gaslight customers by reducing systemic failures to ¡°shipping delays¡± or ¡°lead time estimates.¡± Customer Service is a Dead End: My case was escalated to a ¡°Customer Care Manager¡± who offered no real solutions or urgency. I even reached out to the person who responds to negative Google Reviews BEFORE I posted this. Cabinets To Go is set up to protect itself, not serve its customers. Once they¡¯ve made the sale, you're on your own. There is no meaningful path to resolution when things go wrong. Just weak apologies and more stalling. One Lucky Mistake: Ironically, I¡¯m grateful they forgot to send the cabinet pulls¡ªbecause I found the exact same hardware, same brand and color, on Amazon for HALF the price. It¡¯s unfortunate, because the cabinets look great and people compliment them. But their service, planning, communication, and ethics are nowhere near the quality of the product. I wouldn¡¯t recommend Cabinets To Go to anyone¡ªespecially not if you need a functional kitchen on a timeline, or if you value honesty, accountability, and professionalism. One bright spot has been their contracted installer, Luis. He is reliable, returns calls immediately and has tried to help throughout the process.

5 days ago

MV

Elite build and craftsmanship. Thank you and highly recommend.

5 days ago

Cabinets I wanted at prices that can't be beat. Will make my kitchen remodel much easier and the finished product even better

May 2, 2025

RF

Absolutely gorgeous chairs! They have a deep, firm seat that feels supportive and comfortable. Assembly was a breeze¡ªI put it together myself in under 20 minutes. It¡¯s a perfect accent piece. Trust me, you¡¯ll want to grab a pair!

5 days ago

GR

As usual Cabinets Bay provides a great product,,!! 5 star

5 days ago

This is the 3rd kitchen I have used wholesale cabinets on and let¡¯s just say the shipping company ROYALLY messed up and damaged my entire order. Wholesale cabinets IMMEDIATELY stepped in due to the situation at hand and took care the logistics behind getting me a complete new order! I will forever recommend them as they sell high quality cabinets at a HUGE discount if you use their RTA line! In addition to them handling the situation I had, it is very reassuring to know they stand behind their product/services as customer service is VERY important when you are spending so much money on a key part of your kitchen! I would leave a higher rating if I could! They have a lifelong customer!

5 days ago

NA

My bathroom remodel was a success because of Katelynn, Erin and Tiffany. These ladies helped me from the beginning to the end. Customer service was excellent, ordering custom tile through them was not a hassle and everything was delivered in a timely manner. I recommend these ladies and American Flooring to all my friends and family. Thank you ladies for a great tile purchasing experience. I¡¯ll be back when I start the remodel for my master bathroom.

3 days ago

PC

Great delivery time

Nov 8, 2024

CU

Dreadful company that washes its hands of its customers. Unfortunately giving zero stars is not an option. JJO bathrooms supplied a led wall hung mirror (cost ?400+) which has stopped working after 19 months. JJO not interested in offering a repair or replacement relying solely on the guarantee (12 months, apparently, but you will struggle to find mention of that on their brochure). This ignores the customer¡¯s statutory rights. Think hard before you spend a lot of money with this company. If something goes wrong you¡¯re on your own.

4 days ago

Had a wonderful experience with Kitchen Cabinet Kings with my wife and Is remodel of our kitchen this spring. We have had family use these cabinet before and we knew they were high quality but we have never bought them ourselves until this past March. I found out after placing our order I messed up on the items I needed and was worried I wouldn¡¯t be able to change my order. Thankfully the folks at their headquarters made it seamless to change my order and get everything to be super fast. Everything turned out great and we love how our kitchen looks now! Just waiting on backsplash and it will be good as new!